from Pennsylvania State University and a B.A. ![]() from the Wharton School at the University of Pennsylvania, a M.Eng. She regularly advises organizations embarking on large-scale change initiatives, including embracing diversity and inclusion as a lever for significantly improving performance. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. ![]() Frances Frei is a Professor of Technology and Operations Management at Harvard Business School.
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